Refund and Returns Policy for Raaura

Effective Date: December 4, 2024

At Raaura, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward Refund and Returns Policy to ensure a hassle-free experience. Please read the following policy carefully to understand your rights and options.

1. General Return Policy

We accept returns on most products within 30 days from the date you received your order. To be eligible for a return, your item must meet the following conditions:

  • The item is in original, unused condition.
  • The item is in original packaging, including all tags, labels, and accessories.
  • The item is not marked as non-returnable or final sale (see exceptions below).

To initiate a return, please contact our customer service team at info@raaura.site or call us at (913) 232-7454 within 30 days of receiving your order.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email info@raaura.site or call (913) 232-7454 to request a Return Authorization (RA) number and instructions on how to return your product.

  2. Pack Your Return: Carefully pack the item in its original packaging, including tags, labels, and all accessories. Make sure to include a note with your RA number and order number inside the package.

  3. Ship the Item: Ship the return package to the address provided by our customer service team. Please note that return shipping costs are your responsibility, unless the item is defective or we made an error in processing your order.

Return Shipping Fees: Return shipping costs are non-refundable unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method. Please note:

  • Original shipping charges are non-refundable, unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
  • Gift cards or promotional items are non-refundable.

Refund processing times may vary depending on your bank or payment provider.

4. Exchanges

Currently, we do not offer direct exchanges. If you would like a different item, please return the original item and place a new order on our website. If the returned item meets the conditions of our return policy, you will receive a full refund.

5. Non-Returnable Items

Certain products cannot be returned. These include:

  • Final Sale items (items marked as non-returnable at the time of purchase).
  • Personalized or custom-made products.
  • Health and hygiene items (e.g., beauty products, swimwear, undergarments).
  • Gift cards.

Please check the product description carefully before purchase to see if an item is non-returnable.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide you with a prepaid return shipping label and either issue a replacement or a full refund, depending on your preference and product availability.

To return a damaged or defective item:

  • Contact info@raaura.site with your order number, details of the issue, and photos of the damage or defect.
  • We will send you a return label and arrange a replacement or refund.

7. Late Returns

We reserve the right to refuse returns that are requested more than 30 days after the delivery date. If the item is returned after this period, a restocking fee may apply, and a refund will be issued at our discretion.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@raaura.site or call (913) 232-7454. If the order has not yet shipped, we will process the cancellation and refund your payment. If your order has already been shipped, you may return the item following our regular return process.

9. Refund Processing Time

Once we receive your returned item, please allow 7-10 business days for the processing of your refund. Refunds will be credited back to your original payment method. Please note that processing times may vary depending on your financial institution.

10. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact us:

11. Changes to This Refund and Returns Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about our return and refund practices.